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HELP & INFO

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Contact Us

We’d love to hear from you.

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Whether you have questions about your order, sizing, collaborations, or just want to connect — reach out.


Location: New Jersey, USA

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For order inquiries, please include your order number for faster support.

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Collaborations & Press
Interested in working with BLCK SHEPRD?
Send us a message.

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We typically respond within 24–48 hours.

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Frequently Asked Questions​​

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Size Guide

BLCK SHEPRD pieces are designed with a modern streetwear fit — slightly relaxed but true to size.

T-Shirts

Small: Chest 34–36”

Medium: Chest 38–40”

Large: Chest 42–44”

XL: Chest 46–48”

XXL: Chest 50–52”

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Fit Tips: For a regular fit, order your usual size,

For an oversized look, size upFor a fitted look, size down.

Size up for a more oversized aesthetic.

 

If you're unsure, contact us — we’re happy to help you find the perfect fit.

​​Hoodies & Sweatshirts

Our hoodies feature a relaxed streetwear fit.

Delivery Information

 

Processing Time

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All orders are processed within 2–5 business days.

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Shipping Times

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United States:

  • Standard Shipping: 3–7 business days

International:

  • Standard Shipping: 7–21 business days

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Tracking

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Once your order ships, you’ll receive a tracking number via email.

 

Delays

Please note that delays may occur during high-volume periods or due to carrier issues. BLCK SHEPRD is not responsible for delays once the package has shipped.

Returns & Exchanges

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We want you to love your purchase.

 

Return Policy

  • Returns accepted within 14 days of delivery

  • Items must be unworn, unwashed, and in original condition

 

Non-Returnable Items

  • Final sale items

  • Limited drops (if specified)

  • Custom or personalized items

 

Exchanges

 

We currently offer exchanges for size issues. If your size isn’t available, a store credit may be issued.

 

How to Start a Return

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Email us with:

  • Your order number

  • Reason for return

 

Refunds

 

Refunds are processed within 5–7 business days after we receive your return.

Shipping fees are non-refundable.

Terms & Conditions

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By using this website, you agree to the following terms:

 

Products & Availability

 

All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.

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Pricing

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Prices are listed in USD and are subject to change without notice.

 

Intellectual Property

 

All content, designs, graphics, and branding are the property of BLCK SHEPRD and may not be reproduced without permission.

 

Order Refusal

 

We reserve the right to refuse or cancel any order at our discretion.

 

Liability

 

BLCK SHEPRD is not liable for any indirect or incidental damages resulting from the use of our

products or website.

 

Changes to Terms

 

We reserve the right to update these terms at any time.

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Privacy Policy

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Your privacy matters to us.

 

Information We Collect

 

We collect personal information such as:

  • Name

  • Email

  • Shipping address

  • Payment details

How We Use Your Information

  • To process and fulfill orders

  • To communicate with you

  • To improve our services

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Data Protection

 

We use secure systems to protect your personal information.

 

Third Parties

 

We do not sell your personal data. Information may be shared with trusted partners (e.g., payment processors, shipping carriers).

 

Cookies

Our website uses cookies to enhance your browsing experience.

 

Your Rights

You may request access, correction, or deletion of your data at any time.

 

Contact

For privacy-related inquiries, email us.

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