HELP & INFO
Contact Us
We’d love to hear from you.
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Whether you have questions about your order, sizing, collaborations, or just want to connect — reach out.
Location: New Jersey, USA
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For order inquiries, please include your order number for faster support.
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Collaborations & Press
Interested in working with BLCK SHEPRD?
Send us a message.
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We typically respond within 24–48 hours.
Frequently Asked Questions​​
Size Guide
BLCK SHEPRD pieces are designed with a modern streetwear fit — slightly relaxed but true to size.
T-Shirts
Small: Chest 34–36”
Medium: Chest 38–40”
Large: Chest 42–44”
XL: Chest 46–48”
XXL: Chest 50–52”
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Fit Tips: For a regular fit, order your usual size,
For an oversized look, size upFor a fitted look, size down.
Size up for a more oversized aesthetic.
If you're unsure, contact us — we’re happy to help you find the perfect fit.
​​Hoodies & Sweatshirts
Our hoodies feature a relaxed streetwear fit.
Delivery Information
Processing Time
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All orders are processed within 2–5 business days.
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Shipping Times
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United States:
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Standard Shipping: 3–7 business days
International:
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Standard Shipping: 7–21 business days
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Tracking
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Once your order ships, you’ll receive a tracking number via email.
Delays
Please note that delays may occur during high-volume periods or due to carrier issues. BLCK SHEPRD is not responsible for delays once the package has shipped.
Returns & Exchanges
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We want you to love your purchase.
Return Policy
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Returns accepted within 14 days of delivery
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Items must be unworn, unwashed, and in original condition
Non-Returnable Items
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Final sale items
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Limited drops (if specified)
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Custom or personalized items
Exchanges
We currently offer exchanges for size issues. If your size isn’t available, a store credit may be issued.
How to Start a Return
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Email us with:
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Your order number
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Reason for return
Refunds
Refunds are processed within 5–7 business days after we receive your return.
Shipping fees are non-refundable.
Terms & Conditions
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By using this website, you agree to the following terms:
Products & Availability
All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.
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Pricing
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Prices are listed in USD and are subject to change without notice.
Intellectual Property
All content, designs, graphics, and branding are the property of BLCK SHEPRD and may not be reproduced without permission.
Order Refusal
We reserve the right to refuse or cancel any order at our discretion.
Liability
BLCK SHEPRD is not liable for any indirect or incidental damages resulting from the use of our
products or website.
Changes to Terms
We reserve the right to update these terms at any time.
Privacy Policy
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Your privacy matters to us.
Information We Collect
We collect personal information such as:
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Name
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Email
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Shipping address
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Payment details
How We Use Your Information
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To process and fulfill orders
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To communicate with you
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To improve our services
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Data Protection
We use secure systems to protect your personal information.
Third Parties
We do not sell your personal data. Information may be shared with trusted partners (e.g., payment processors, shipping carriers).
Cookies
Our website uses cookies to enhance your browsing experience.
Your Rights
You may request access, correction, or deletion of your data at any time.
Contact
For privacy-related inquiries, email us.
